Our Managed Services Solution, AutoManage PRO includes Desktop management, Patch management, software installation and updates, server maintenance, management of configuration changes, diagnosis and monitoring of availability problems, Network monitoring, management - everything you need to achieve the performance you are looking for.
We don’t just supply the technology but also the knowledge and expertise to install, configure, customize and maintain your IT environment. Responsibility becomes vested in a single point of
contact with response times shortened and expertise guaranteed. Crucially, the cost is fixed, there are
no surprises and no need to maintain expensive in-house skill sets. Your IT platform is standardized and Service Level Agreements (SLAs) guarantee performance.
Managed Services is the proactive remote monitoring and management of a computer network which, when combined with scheduled on-site maintenance, insures optimal network performance, minimizes unscheduled downtime, and maximizes IT productivity -all at a predictable monthly cost.
1. Server Monitoring & Management
AutoManage PRO continuously monitors server availability and server performance metrics including CPU utilization, disk space and memory utilization. At the time of device discovery, AutoManage PRO discovers all the services running on your Windows servers and associates availability and response time monitors to these. In addition to monitoring system level services like HTTP, LDAP, SMTP etc., AutoManage PRO also monitors Windows Services e.g. Alerter, FTP, Net Logon, DHCP Server, IAS, Print Spooler etc.. Once a monitored service is found to have failed, AMS can be configured to automatically restart the Windows Service or even the server.
AutoManage PRO can help you to detect failed log–ins due to bad passwords, account lock–outs, failed attempts to access secure files, security log tampering etc. by processing Windows security Event logs.
- Basic Server Monitoring
- Windows Server Services Monitoring
- Windows Server Performance Monitoring
- Windows Server Event Log Monitoring
- Windows Server Custom Log Monitoring
- Server Network Services Monitoring
2. Application Monitoring & Management
- Microsoft Active Directory
- Microsoft Exchange Server
- Microsoft SQL Server
- Oracle Database
- Citrix Presentation Server
- Microsoft DHCP Server
- Microsoft Dynamic CRM
- Internet Information Service
- Microsoft Sharepoint Server
- Backup (Symantec, VERITAS, Zenith BDR, ROBOBAK, Digitiliti)
- VM Ware ESX
- Antivirus (Symantec, McAfee, Trend Micro, Kaspersky, Sophos)
- Lotus Domino Server
Microsoft Exchange Server Monitoring & Management
Businesses today rely on their mail and messaging systems more than any other piece of infrastructure. Seasoned Exchange administrators know that it is absolutely important to monitor Exchange 24X7, not only to prevent downtime and quickly fix problems after they arise, but also to know the health of individual components and to identify potential problems and performance degradations before they turn into costly downtime.
Exchange Monitor Benefits
- Detect Exchange problems quickly
- Pin-point the exact point of failure
- Minimize Exchange downtime
- Know the health of your Exchange Server, inside out
Exchange Monitoring - Monitoring of Exchange Services
Exchange Server depends for certain critical services for proper operation. The first step in ensuring Exchange availability is to monitor these critical services.
Exchange Monitor monitors the following critical services
- Simple Mail Transfer Protocol (SMTP) that transports electronic mail across the network.
- Exchange Information Store (IS) that manages Microsoft Exchange Information Storage.
- Exchange MTA Stacks that provide Microsoft Exchange X.400 services.
- Exchange Routing Engine that processes Microsoft Exchange routing information.
- Exchange System Attendant that provides system related services for Microsoft Exchange.
3. Network Monitoring & Management
It delivers the ability to monitor and alert on bandwidth throughout at any interface running on any SNMP or WMI device. This feature allows MSPs to quickly identify and remediate bottlenecks in the network and provide support for cloud based applications such Hosted Exchange.
Supporting Vendor e.g.
- Cisco
- Nortel
- HP Procurve
- FortiGate
- Sonic wall
- Watch Guard
- D-Link
- 3 Com
- CheckPoint
- Juniper
Monitoring and Management Network Devices
- Network Device Availability Monitoring
- Port wise Bandwidth Monitoring
- Network Device Configuration Changes
- Network Devices Firmware Up gradation
- Syslog Monitoring
- Network Devices Performance Monitoring
- Network Devices Service Monitoring
4. Asset Monitoring & Management
Keeping track of hardware and software changes can be a daunting task, and it gets more difficult as the network expands beyond the walls of the organization to multiple locations including employee homes. Asset Management solves the problem by providing a comprehensive hardware and software inventory of all servers, workstations and laptops under your management.
Asset Management does not require special servers or reconfiguration of your existing infrastructure. Flexible scheduling provides Managed Services Providers with the control to completely automate all system audit functions across multiple client networks. Automatic and recurring computer audits keep inventory up-to-date and accurate at all times and can be accessed anywhere using only a web browser.
- Windows Services Monitoring
- CPU Utilization Monitoring
- Memory Utilization Monitoring
- Disk Space Monitoring
- Microsoft Patch Management
- Application Deployment, Removal & Up gradation,
- Device Availability
- Microsoft Baseline Security Analyzer (MBSA) Scanning,
- Disk Defragmentation, Check disk, Disk Cleanup, Temp File Deletions, Shutdown, Restart & Desktop Files & Folder Backup to Local Storage using Scripts.
- Remotely Accessible Task Manager, Device Management, Services, Registry, Command Prompt, & Event Viewer.
5. Microsoft Patch management
Patch Management Software provides automatic discovery of all missing patches and updates by Microsoft Windows Server Update Service. As an administrator you’ll have the ability to automate the entire patch scan process including scheduling when each machine is scanned and what patches and or updates have been approved for installation. From the Web user interface, you can view the complete patch history for each machine including missing patches and patches that have been successfully applied.
You can easily automate the deployment and installation of patches and updates on a predefined and recurring schedule without any administrator intervention what so ever. Once the initial scans are completed you can quickly review the results for each machine and decide if, when and how each missing patch or update will be applied.
- Single Machine downloads all the patches from internet (Saving Internet bandwidth & Utilization)
- Detecting missing patches systems
- Rollback if Deployed Patched Misbehavior
- Protects PCs immediately via the automated deployment of patches to some or all systems.
- Enables IT to tailor the patch process for their unique business needs via targeted deployment of patches to specific systems or groups of systems.
- Delivers criticality assessments on new potential threats as a result of monitoring leading sources of vulnerability information.
- Keeps IT administrators up-to-date through the notification of newly discovered critical threats.
- Provides centralized configuration, management and reporting of patches for all systems via a single, web-based management console.
